KenQ

I purchased a new furnace from Enbridge and was enrolled in this insurance plan without asking. This past week was the first time I needed them, so I called them in and had to take a half day off from work. The guys showed up and reported that he didn’t have the parts to fix it. They suggested I remain home for the next 4-hour shift, and I agreed, but said I had to pickup my kids from school after 5PM. No problem, as they assured me they’d call before coming. I went to pick up the kids and came home 20-minutes later to a note saying they had come and gone. Angry, I called Enercare, and they first transferred me back into the phone system after I waited to speak with someone, and the next person just put me on hold for 25-minutes. The next day I called them to cancel my service with them, and they said a contract specialist wasn’t available, but committed to call me back in 2-hours. They didn’t, and I have not heard from them since.

Always on time, highly competent and professional. There are cheaper people out there, but few better. They found an electrical fire that cut off power to a quarter of our house when other electricians couldn't. After that, they replaced every plug in the house, the panel, and installed a box to support our new swim spa. All work was done extremely well.

I called the business owner and explained we had a Thanksgiving party this weekend and needed the carpets cleaned right away. He squeezed me in on Wednesday, and by the time I got home the carpets looked new again, and the smell from the dog pee was gone. This is the fourth time I've hired Adel and his team, and I would not hesitate to do so again. 5 Star Service & 5 Star people. Thanks again!

At the end of April I had a Mr Tankless sales person show up to provide an estimate. Firstly, he looked and dressed like an 80's porn actor, and then he provided a contract that was from "EnSource", and not Mr Tankless. I was suspicious, but I had done my homework on the Navien product line, and their quote was in line with what I had received from other vendors. Since I was more concerned with the product than the vendor, I gave them a $500 deposit. About a month later I received a call saying that they'd be their on June 9th, but I needed cash or a certified cheque for the balance. I said no, because I intended to put the balance on credit card for the points and purchase protection. June 9th came, and no one showed. When I called their number, a lady representing the property management company, advised me that Mr Tankless had moved out of their premises without notice two weeks earlier. I was given another number, which was a mobile number whose mailbox was constantly full. I finally got through well enough to leave a message, but not call back. Since then I had read similar reviews from other Mr Tankless customers, which make me feel like a fool for not investigating them further. This company has likely gone bankrupt, they owe money to everyone, and I will likely have to chaulk this up to a $500 lesson.

Dear Adel: On Monday, March the 23rd I hired 416-So-Clean to come in and clean all the carpets in our new house. We had just moved in the week before, and we wanted a “clean” start in our new home. I’m not sure what I was expecting in such a service, but the care, consideration, and thoroughness you demonstrated exceeded any expectation I could have had. Here are just a few examples of the little “touches” that earned my family’s commitment to 416-So-Clean: • You not only immediately donned little booties when you arrived, but you provided a pair for all of us, as well. • You left us two large fans to help dry to larger broadloom areas faster • You left little sheets of plastic and pieces of Styrofoam underneath heavier pieces of furniture to better protect the rugs after they had been cleaned. • You worked constantly without a break until the work was completed. • You went over problem stain areas repeatedly until they couldn’t be seen. • The rugs look like new. What made the deal even better is this platinum service did not come with a platinum price. Your rates are extremely reasonable, and I will not hesitate to pass your name on to all interested parties. Thank you again. Sincerely, Ken Quigley

It was a difficult clean-up job from another contractor, but Encore completed it in a timely, clean, and professional manner. I've hired Encore to complete several window & door jobs since then, and all have either met or exceeded my expectations.