Billy in Mississauga

Our Fridge broke down after 2 weeks from purchasing. I tried to schedule a warranty repair on the manufacturer website, but Markham was not there, so I had to call the manufacturer. They scheduled an appointment for a repair through their maintenance company. Two days later, they called and changed the appointment. When they finally realized that they do not service Markham, they asked iCare to perform the service on their behalf. iCare was very prompt in reaching out and scheduling a visit. Their technician called 15 minutes before he arrived and was right on time. Apparently the compressor needed replacement. iCare reached out in the evening to let me know that the parts were ordered and service will be performed as soon as the parts arrive. iCare called and scheduled a service 2 business days later. Again technician was on time as usual and service was performed. Unfortunately, the equipment started failing after 12 hours of operation. I called iCare to let them know of the situation and their technician was back the next day. He double checked his work and nothing was wrong with his work. So he proceeded to troubleshoot further. A leak was found in the joint from the copper piping connecting to the condenser. The problem was attended to promptly and the equipment is running well. This was a manufacturing issue, that could have been avoided had the manufacturer performed proper quality control checks. iCare were there when we needed them, they were responsive and understanding, they fixed the problem and all was done under the warranty. They even called a few days later to make sure that the equipment is working properly and asked about our satisfaction. It is refreshing to deal with a company that cares about the customer and their reputation when most companies are after a quick profit. Based on my experience I will definitely recommend their services

Our Roof was not in dire condition but was due for replacement. We wanted to use the Owens Corning shingles, so I looked up OC certified contractors on Owens Corning website. I contacted the 4 OC certified contractors closest to my postal code. Some tried to upsell the job by installing a full protective membrane and starter shingles. KC was flexible and amenable to customer requests and requirements, and they were priced considerably better than the rest, so we went ahead with them. Fixing a start date for the job was difficult due to changing weather conditions, but when we got a break, their workers arrived around 08:00 and started the work. Protection was laid out around the house to catch all the garbage and debris. The crew amounted to a small army of 10 people or so and the old shingle were completely gone by 10:00. With the member of workers, once one section of the roof was cleared, installation began, in order to efficiently manage time. Since this was a first replacement, we opted to install a drip edge and ice guard. The work was done in one day, and clean up was fast and efficient. We had replaced the grass around the house a few weeks before this job started, and having it covers with plastic tarp on a hot summer day, took its toll, but nothing serious that excessive watering for one week could not fix. Again, this was a necessary inconvenience, but we did not mind it. Hence the 4 star rating on satisfaction. Since the job was completed, we had a few mild stormy days. The shingles are still in place and no roof leakage. I even went in the attic to make sure everything was okay. With their competitive pricing and the quality of the job, you are getting a huge bang for your money. We definitely are a satisfied customer

Hired this company to replace a few shingles that were blown away during the last storm. Their advertisement quoted $259 including up to 21 shingles. I called and they quoted $650. I insisted on the $259 package. They said they can do that but I have to wait 1 week for the service and if the repairs require more than 1 bundle of shingles the price will go back to $650. I agreed knowing that I do not require a full bundle. They showed up on time, but insisted that the damage was "extensive" and they will require more that 2 bundles. They were dishonest before the job began, but I wanted the roof done at that point. The guy said cash only and no receipt. I told him no receipt no work. I left the house and let them work. When I came back, there was a nail removing tool left on the roof under 2 shingles on the side facing the street. I called them to alert them to it, as this is negligence and a huge liability. It could have fallen down on somebody's head and killed someone. They promised to come and removed it. They performed the work on a Friday. Tried to call them on Saturday, nobody answered the phones. Called on Monday several times, no answer... I got a handyman to come and remove it on Tuesday. Called them again on Tuesday just to test and their reply was: yah, yah, yah we will come and get it. Nobody showed up...

During the last storm I lost a few shingles. Professional was the most expensive of 3 quotations. They quoted double the price of the second quotation and almost triple of the first one. The second quotation said they will not charge me for tax if I paid in cash. I went ahead with Professional because their salesman sounded more "professional" than the others, they offered a warranty and they promised to do the job the same day. Later on I was told the job will be delayed until the next day early in the morning. When they did not show up by lunch time the next day I called again. Their Salesman stopped answering my calls, so I called their office only to be told that the job will be done the next day. When I requested to cancel the job, suddenly they were able to accommodate me in their schedule for that day. The roofers arrived 2 hours later and finished the job in less than 10 minutes. They provided the exact number of shingles, the color was similar enough but not an exact match. As such, who knows how old or what condition these shingles are in...The quotation included a roof tune up and cleaning of the eves which they never provided. I did not wish to call them back and complain because I was certain I will only receive lip service after what I had gone through with them. The other roofers quotations would have me pay for 1 bundle of shingles per invoice (less than $50) and I get to keep whatever shingles that are left over. Moral of the story: If you have a small job stay away from this company. I felt so stupid for hiring this company. More expensive does not always equate to better service. I will never use them again