Crystal in Calgary

My basement toilet was clogged and I had a leak under carpet. Adam and Jack cane in and thoroughly assessed the situation. They took the time to explain it to me patiently and courteously as plumbing is not my expertise. I was impressed by the professional and detailed manner that Adam maintained at all times. He was honest in his assessments and provided different scenarios with possible outcomes. I appreciated the communication and advice that he shared with me. He was polite to my children as well as being personable and numerous with them and giving them recommendations on how to keep our pipes clear and a what not to do scenario, much appreciated. I had to have them out for another service call as the problem was detected underground and not a simple fix. He did give that possible scenario on the first inspection but did other things that helped the basement bathroom for a few days. On 2nd service call they sent a different technician to keep within timelines because Adam was held up on another service call. Damien was also a pleasure and professional. What impressed me the most was after Adam was done his service call he and Jack came over to my place to offer more advice and assist Damien as it might be a city main line issue. But he wanted to provide further direction at no cost benefit for himself. He is knowledgeable, helpful and professional and I would recommend him to anyone that has a plumbing issue. Thank you so much, Crystal Burns