Reviews

1/10

We had a pilot light problem. We were told the gas was blocked at the pilot light from corrosion. We were advised the the whole unit head had to be replaced -Pilot Assembly -Fast Acting Thermocoupler The whole job took about 1 hour and the charge was $610.We agreed to have the job done in ignorance, not knowing how simple the replacement would take. We recieved a reciept with no breakdown of the parts and labour. When I called the company and complained the only resolution offered was to come and remove the parts. That was a ridiculous and unaceptable solution. The person I spoke to became very defensive and in my view abusive. I explained that I wanted to come to a reasonable solution and remain confident in the companys ethics. I requested a break down of the charges and told the person I would be writing this review. We are retirees and cannot afford to be used this way. We believe this price is excessive given the time required and the lack of explanation in advance.

Approximate cost of services:
$610.00
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Company Response

Thank you for your feedback. We understand that you may have had different expectations for the job that was completed, and we are sorry to hear that you felt the cost was excessive.
However, we would like to address the issue of the threatening behavior during your call to our office and the attempt to negotiate the agreed upon cost. This behavior is not acceptable and goes against the principles of respectful and professional communication.
We take customer satisfaction seriously, but making threats or attempting to negotiate the agreed upon cost is not an appropriate way to resolve a disagreement. The cost of professional repair services is not negotiable, and we provide a fair and transparent pricing structure for our services.
We are committed to providing excellent customer service, but we cannot allow this type of behavior to continue. However, we will not tolerate threatening behavior and will take necessary measures to ensure the safety and well-being of our employees.

Thank you.