STAY AWAY......No, seriously.... I rarely write reviews, and when I do, I chose to recommend those merchants that have offered a positive/exceptional experience, and I stay away from writing negative reviews, especially given the impact that COVID has had on small businesses, however I am making an exception to my own rule because Concept 76/Discount Doors warrants the worst review possible. I don't even know where to begin, so let me try this: non-existent customer service; 18 week wait with no communication; product not as ordered and when it did finally arrive it was damaged/defective stock. How was I treated? With a payment machine and told to 'pay up'. Lucky for me, I was able to - with considerable effort and persistence - get my deposit refunded. Goodbye and good riddance Concept 76/Discount Doors! UPDATE: March 21, 2022: The response to my review from Discount Doors/Concept 76 really should not have been a surprise.......after all they have been consistent in their approach (ie: no ownership or accountability; no apology for time/cost wasted; no customer satisfaction, etc.) HOWEVER, the best part is that they have now acknowledged that the doors are damaged and that they will now be repaired and then offered for sale on their site for MORE $ to some other customer. Go figure.........
- Approximate cost of services:
- $1,600.00
- Company Response
We wonder at who is hiding behind a Private User name, and quoting that someone actually told this User to 'pay up'. Really? We are a 45 year family business for good reason, and are not in the habit of demanding payment for product the client is not happy with. As this type of scenario is quite rare in the grand scheme of things, we suspect who the client is, and there are, of course, two sides to this story, as important details have been left out of this review.
