Natasha in San Francisco

These guys have the worst customer service I have ever dealt with, they had one of there guys who was very nice come in and tell me the problem was one thing and I would have to change the valve for pipes. (He was a very nice guy but just not knowledgeable in all areas) I asked him to please check if the pilot light was out below some how, that way I would know if thats why we didn't have hot water. He said he couldn't do that or that there was no other way to check if it was out. Told me he was 80% sure that it was the pipe. We changed the pipe and of course the next day it was not working. Another guy came back from Roto Rooter Etobicoke (same place) and basically touched one part of the hot water tank and was able to tell me that the pilot light was out that gave the hot water, and that it wasn't a pipe issue and the other guy should have been able to check that.... The worst part of all this is I have been calling all week trying to talk to someone about the fact that they shouldn't have charged me for something they could have simply checked. The manager will not return my calls, has the other sales people making up excuses as soon as they know I am calling about her not being in the office all of a sudden or on another call. Of course because I am calling for some sort of explanation or refund they are just avoiding the situation. Which makes me believe they know they are wrong. The way I see it if a customer has an issue it should be addressed is some matter not ignored. Thats good business 101....So if I were you do not give them your business unless you want to be robbed..