NORTHENDER in Surrey

Derek is the Best of the Best. It is amazing that he is always there for us when we need him and will do anything to solve a problem. Most of all he doesn't rush and listens to our concerns or suggestions and above all, he is so knowledgeable and a problem solver. If your roof is leaking or you are thinking of replacing your roof, just give Derek a call. You will be glad you did. There is absolutely no pressure. Thanks, Derek - Terry and Helen Derek should be teaching the how to's on Customer Service and Satisfaction. If you are even slightly thinking of having your roof replaced, he is the person you should ask for - no-one else. We really appreciate everything you have done. Terry and Helen

OCCASIONALLY, DURING A BLISTERY DAY, THERE WAS RAIN DRIPPING DOWN THE CHIMNEY INTO OUR FIREPLACE. WE WERE TOLD THAT IT COULD BE THE CAULKING AROUND THE CHIMNEY STACK OR THE RAIN CAP NEEDED REPLACING. EVERYONE WE CONTACTED SAID THEY WOULD COME OUT ON A NICE DAY BUT THERE WAS NO SHOW FROM OUR ROOFER OR THE COMPANY WHO INSTALLED OUR FURNACE AND A THIRD PERSON WHO ASKED US TO CALL TO REMIND HIM. FROM A CHANCE MEETING AT COSTCO WE FOUND THAT DEREK OWNS A ROOFING SERVICE AND WE EXPLAINED THAT WE COULDN'T GET ANYONE TO REPAIR THIS. DEREK ASKED THAT WE EMAIL HIM AND HE WOULD COME OUT ONE DAY. "HAPPY VALETINE'S DAY" HE SAID (SOMETHING MY HUSBAND FORGOT TO SAY) WHEN HE CALLED TO LET US KNOW THAT HE WAS GOING TO PICK UP 3 SIZES OF RAIN CAPS AND WOULD BE THERE SHORTLY. HOLY MACKERAL. THERE WAS SOME SNOW ON THE ROOF SO WE WERE HESITANT FOR HIM TO GO UP BUT UP HE RAKED THE SNOW OFF AND UP HE WENT AND THE RAIN CAP WAS REPLACED AND THE STACK WAS ALL CAULKED. HE TOLD US THE RAIN CAP WAS BROKEN AND ALSO THERE WAS HARDLY ANY CAULKING SO HE RESEALED THE BASE. DEREK IS ABSOLUTELY ONE OF THE NICEST AND MOST KNOWLEDGEABLE PEOPLE THAT YOU COULD MEET AND WE ARE JUST THRILLED WITH HOW HE REPAIRED OUR PROBLEM AND ALSO GAVE US A YEAR'S WARRANTY.