I spoke with Joel on the phone. I explained the service I needed. He told me 200.00 on the phone. He took out a 6 in pipe nipple and put in a 4in and capped it. Turned the pilot light on my fireplace back on. Was here maybe 15 minutes and charged me 300.00 cash
- Approximate cost of services:
- $300.00
- Company Response
I'm sorry to hear you're disappointed in needing to pay $300 instead of $200. You called while I was in the middle of another job, which I left to come to help you right away. You had an illegal set up with your gas pipe, and instead of flagging it and causing your gas to be turned off, I fixed it. I'm sorry I work fast and got it done faster than you deem necessary, but I try to work fast for my customers. Over the phone, I gave you a quote of a "few hundred". That is $300, not a couple, which would be $200. I should have been more clear. You saved the tax by using your status card, and I fixed your situation. We appreciate your business.