Martin in Kitchener

This is a small operation, not as well known as some of the bigger “tree” firms, but they’re very good. We’ve used Riley twice and have been very happy both times. He and his team are professional, easy to deal with, very responsive, extremely tidy, and very reasonably priced.

I found WaterWorks on Homestars and was impressed by their reviews. They lived up to their ratings! The initial inquiry was responded to quickly; I arranged the appointment via email (which was my preference); the administrator Natasha is terrific. She called the morning of my appointment to let me know what time to expect the plumber, and she emailed a picture of Aaron, which (as others have noted) is a nice touch. He was punctual, cordial, and professional. He quickly diagnosed the problem and provided 2 options: the job I thought I wanted (which would have been more expensive and unnecessary); and the job he recommended (which was cheaper and better). He did the work very capably and we are very pleased with the results. Aaron was also very friendly, polite, and adept with the paperwork. No complaints and much to praise.