I had bought a really nice cordless drill set, and though the batteries never charged properly, I didn't return it for a long time. This tool had a lifetime warantee if you registered it with the company who made it; but I never did that either. The manager was so extremely nice about my returning the kit, which had only been used twice, due to the faulty lithium batteries. The same kit (two drills) was not available anymore, but the manager gave me credit for the full price I paid, and applied it to a new drill package. I just paid the difference in price. I was so impressed with this new manager who took over the store in 2009 or 2010. I noticed he was also very respectful and pleasant with his staff as well as the customers. Two thumbs up for this Home Depot!
- Approximate cost of services:
- $250.00