Made monthly payments on their plan for warranty maintenance, was a good company until it was sold, no show for 18 months!!!!! after constant cancellation on me another 11 months and no show for a/c then too cold to do. NOT RECOMMENDED, paid all that money and after firing them I was offer a $30 refund!!?? Do not trust theses new owners.
New furnace and air conditioner
Had issues with excessive hydro consumption, but was repaired.one year later due to faulty install. During the service call the technician named Terry had unplugged the condensate pump as it was running during voltage tests. At that time I was travelling to the Ottawa Cancer Clinic with my wife every day for treatments from Kingston, so didn't double check.on their work, about 3 or 4 days later went into basement and 1.5 to 2 inches of water, approximately over $3000 in damage Done, not including clean up. They total denied it say we bumped into plug and knocked it out yet plug is in ceiling above furnace! To costly for lawyer and they refuse to cover the costs of the books, bed headboard, etc. Do not recommend, and do not recommend Costco in Kingston either as they say it's service experts fault. Arrogant manager and technician.
We apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will have someone follow up with you. Thank you.
