angexpress

 Back in 2011 I went to Goemans Appliances and purchased over $10,000 worth of Appliances. Kitchen, stove,dishwasher, over the range microwave, washer and dryer. During my purchase I was offered extended warranty which I declined because I didn’t see the need to spend almost $1000 in a warranty, I could use that money on repairs if ever needed. The salesman said that I should get it and that if I didn’t use the warranty, I would get my money back. He didn’t really say if it was cash or credit but either way I thought it was a good deal so I went for it. It’s now 2017 and I moved and went to Goeman’s to look at buying appliances for my new home, during my conversations the salesman asked me about extended warranty which got me thinking about the 2011 purchase, I asked him about the past purchase and getting the credit and they told me to call customer service. I called customer service and spoke with Alanna, I explained the situation and she looked up my account and apparently you can only use the credit within 6 months of expiry. This information is not on my receipt, nor explained to me and I received nothing in the mail to even let me know that my warranty is expiring and I can use the credit. Who is going to remember about calling in 5 years later for credit on a warranty? This is ridiculous and I’m not going to give them my money for more appliances.

Ever since getting the Central vacuum installed by a large well known company (post got rejected because I named them) in a brand new built home, we had issues with connectivity. It would work sometimes, the company refused to come to the property and blamed the builders work. After complaining multiple times, they swapped the hose (didn't make a difference), and after complaining on social media, they reached out and replaced the unit (didn't make a difference). Julien came in and in about an hour he fixed the wiring and the outlets (he said the other company used cheap parts and did a bad job). Never again using that four letter word company

DO NOT BUY FROM BEAM>>> ALL THEY CARE ABOUT IS THE SALE I purchased a Beam Special Edition with 15 year warranty from the Home Show back on October 2010 for a new home that I purchased which I moved into in February 2011 (which was installed by them). Right from the beginning the central vacuum wasn’t working properly, sometimes it would turn on and sometimes I would have to jiggle the hose that goes into the outlet to get it to work (this didn’t always work). I called Beam to explain the situation which the main oriental lady from the store yelled at me and told me that it was working fine when the technicians came in and that the issue was with the tubing and I would have to call the home developers as the issue is with their tubing installation. We gave up on it (mostly because their store location is about an hour drive away and they are never any help and don’t want to send anyone to look at the issue), so we just continued to struggle with it and used our Dyson when it didn’t work. A couple of years later I was at the home show and went to their booth, they advised me that the issue was with the outlets and told me to purchase new outlets which I did but that didn’t fix the issue. I later called to let them know and they told me to bring the hose and accessories in, so I did and they said the issue was with the powerhead switch on the hose, so they did a hack job on it to replace it. I went back to pick it up a week later and found no difference as the issue continued. I gave up on this again, until I finally saw the lady at another home show and she told me to bring it in again, I brought everything again and she said she was doing me a favour and changed the entire hose/wand and accessories to a “newer model” for free. This was a month after my 3 year warranty on the hose expired, so I thought it was great until I brought it home and found that the wand would fall off from the hose easily every time we tried to swap the accessories from the hose and eventually it stopped working. I brought the hose back requesting my old one back or a replacement that’s the same model but was told my warranty is over (he said even though they replaced the hose and wand that it doesn’t affect my warranty), he didn’t want to do anything and insisted my warranty is over and that he’s not the owner and can’t do anything for me. He proceeded to test the hose with his wand and told me it’s working, I kept telling him to test it with the wand they gave me and eventually he did and saw it wasn’t working. I had gone to another Beam location and was told the equipment they replaced it with was an inferior product to the one I got and should get mine back. I now have to go back tomorrow again because I want to talk to the person in charge of that store. I’m wasting my time, I think my next step is to spread this story and bring them to court. DO NOT BUY FROM BEAM>>> ALL THEY CARE ABOUT IS THE SALE

They did a great job on the windows, the windows are amazing. Easy to clean both sides from the inside. They are strong and gourgeous. I would recommend these guys to anyone without any hesitation.