Amel Y in Edmonton

In the winter of 2015, I needed a furnace and had difficulty finding someone that was familiar with a fan coil heating system. When I connected with Daniel S and Trevor, they were extremely helpful in ordering the necessary part from the U.S. Due to manufacturer issues, there was a lengthy delay in getting the part. Daniel and Trevor kept in contact with me on a regular basis and when the part was finally received, I felt like they took extra care with the installation to make sure everything went well. Last week, I was having air conditioning installed by another company. During the installation, the furnace started to leak as it had in 2015. I immediately called Action Auger and the same day, Trevor returned my call. I filled him in on the situation and he arranged for Daniel to come to my home the following business day to inspect the furnace. Daniel determined the cause to be exactly the same as it was in 2015. Daniel said the part replaced in 2015 should not be defective this quickly and he offered to contact the manufacturer on my behalf to discuss this. He also took a water sample to see if perhaps the building water supply may be causing the corrosion. Fortunately, I have warranty coverage through my credit card company. Daniel is aware of my coverage yet he still plans to speak with the manufacturer as he is concerned about how long the replacement part will last. Daniel and Trevor have gone above and beyond the call on not one but two occasions. You are very fortunate to have these two very fine gentlemen working with your company.