Bernadette in TORONTO

I hired Toronto City Movers to assist me in moving from my two bedroom into a three bedroom apartment. I was quoted by the owner of the company...good luck getting a 'real' name, that it would take two hours to load and two to unload at a rate of $60. This would total $240 for there services. I too understood that it may take them a little longer, and if so, I was willing to pay that. Two gentlemen arrived at my apartment and stating that they had to start right away, asked me to sign a contract. I too was in a rush getting last minute things together, and signed the contract expecting that it outlined what we had previously discussed. I asked for my copy of the contract and was told that they get it to me promptly. They arrived at 9:30 and did not finish until 3:00pm. I am a single person with little belongings and had even dismantled and unassembled much of the furniture that they were to move. When they finally arrived at my new apartment, I had less than one hour to move in due to my building policy. As soon as they arrived at the building, they stated that they would not open the truck until they received a full payment which they now stated was $720!!! When I called the 'owner' of the company at the number listed above due to utter frustration, I was told that it was not his contract and that he had lent his truck to a 'friend' for the day and gave me an alternative number. When I called him, I was asked what I expected him to do and why I didn't call earlier. When I asked for a guarantee that the job would be done, I was told that if I wanted it done, to help them. When I asked for his name, he told me to look at my contract and hung up. When I demanded my copy of the contract, the movers no longer were able to speak English. From this point on, they no longer brought my belongings into my apartment and left everything in the lobby, obviously not assembling anything. At utter frustration before they left, I demanded a receipt...all of a sudden, their English came back enough to get in my face and say....'do you really want to F!#* with me'. I stood my ground and finally got a receipt and they left. I still can not believe that this happened and that this happens everyday to others. This has to stop! Please be aware and do not use this company to move with; they are nothing but scam artists!