Frank at Alexanian went above and beyond the regular customer service requirements for us. His insight and leadership helped us finish the project on time. The wood was delayed from the US. Frank was on the phone with the supplier on a constant basis and as soon as it was available in Canada he made every effort for us to have the wood as a special pick up. Frank constantly kept me informed and even called me on his day off to ensure that all our needs were met with the wood pickup. His personal touch and ingenuity really made the project a success. Thank YOU Frank and Alexanian for going above and beyond the call of duty to make this happen for us. If everyone had employees like Frank with the level of customer experience he provided there would never be an unhappy customer again.
- Approximate cost of services:
- $1,000.00
- Company Response
Hello Johannink
WOW...thank you so very much for acknowledging the exemplary service and care demonstrated by manager Frank at our Newmarket store. Frank is a true professional, takes great pride in his work and won’t rest until his customers are happy. We are so appreciative that you took notice of this and wished to express your thoughts through a review. We are glad everything worked out well with the delivery of hardwood for your daughter’s bedroom and I will be sure to pass along your kind praise to Frank.
Sincerely, Wendy Alexanian