Brian in North Vancouver

Designer lipstick put on with the wrong hand and without a mirror is the best way to describe our experience with North Shore Bathrooms... The design process and concept put together by Mitchell was great but the execution was sorely lacking -- finishing scope not completed, "extra" work done to cover up cut corners and an unwillingness to own up to fixing deficiencies (including incorrectly (at best) or uncompleted bathroom venting resulting in significant airspace moisture that now must be fixed). Almost a year after the last work was done, we're still coming across cut corners in the install work. Frustrating (and costly) to say the least. The scope of work included a complete bathroom (with lots of tiling) and powder room refresh (with sub'ed out plumbing -- at least that was done well!) as well as 2 levels of new laminate flooring in our townhome, North Shore Bath was not the cheapest quote we had but we decided to make the jump based on the first consult impressions with Mitchell... Related -- I contacted the Baeumler Approved program (@B_Approved / #BaeumlerApproved) with my issues and they had little interest in following through on an investigation into the work, doing little else than saying they'd put North Shore Bath "on probation pending other complaints". The Baeumler Approved program means very little for the consumer - I'm sure membership has it's privileges. https://twitter.com/briangreening/status/863901765409710081 https://twitter.com/briangreening/status/863903254270296064 ####### Response to the Company Response ######## I don't argue with the premium materials (i.e. "designer lipstick") and while the install progressed well (and the review you asked from us to help you out was during installation) the finish / completion fell short... The "free" painting (which I actually agreed to pay for as extra scope) and baseboards (which made no sense the quoted floor install did not include replacing baseboards but I would have considered paying if they were not so hastily installed - no amount of filler makes up for the uneven cuts and odd shims to fill floor gaps) certainly doesn't make up for the scope left incomplete. Regarding the bathroom ventilation -- From the beginning of the project, you fully knew I had strata approval (incl funds) to put a new vent in the roof to improve ventilation (the main focus of the project!!) and even provided the strata roof contractor to do the work. All you needed to do was coordinate the work and connect to a new vent. Instead, you said the "HVAC Inspector" (who either should have his license revoked or simply doesn't exist -- feel free to clarify) confirmed the new (much more powerful) exhaust fan was "venting outside through the connection to the existing ducting." While the new fan certainly pulled moisture out of the bathroom, little did we know it was being pumped directly into the ceiling... There is no "concrete wall to see through" and the existing ducting was barely 6ft long and open ended into the airspace -- I know as I've seen the snake camera footage. The "gorgeous bathroom" we were left with has a hole in the ceiling where an exhaust fan should be, cracks in the shower header due to the drying of moisture blown direct into the airspace plus the deficiencies and unfinished scope that you walked away from including no back splash, off-centered light fixture, a couple gaps in the grouting and unfinished floor transitions (tile to floor and stairs) - to name just some. Compared to renovations completed by other contractors in my neighbour's homes in our +40 year old townhomes, the difference in finishing quality and attention to detail is striking. Kudos where due, your design and materials selection were great and spoke to exactly what we were looking for but it is regrettable (and expensive) that completion did not live up to the concept.