Workmanship is A+ Responsiveness is A+ Cleanliness is A+ Professionalism and friendliness is A+ Price quote is incredibly reasonable A+ If I could rate Milo and his assistant higher than a 10/10 I would. 100% recommended. You won’t be sorry.
Thank You so much for your nice review. It was my pleasure to work with you. Regards.
Decent product and Issue Resolved
Edit/Update: Within 30 minutes of posting my review I received a call from Zack, the owner of Dodd’s. Zack quickly and sincerely apologized and took full responsibility for my experience. Today they hand delivered a refund cheque to me. I appreciate knowing this was a one off situation and Zack helped me believe this experience did not meet Dodd’s client service standards. Thanks Zack for your help and recovery efforts! ———————————— I purchased a garage door and opener a few years ago and recently the belt from the opener became loose and started to droop. I called Dodd’s to let them know about the problem and they quickly said they would send someone over which they did and fixed the problem in no time. The issue I have is with the resulting $150 charge I wasn’t made aware of at the time of my call. When I called their office to question this, they became immediately defensive and rudely declared that they tell all customers upfront about charges. I then asked for a copy of the recorded call that will prove they provided me with this information, which they are required to do within 30 days of the request according to Privacy laws. This request was made more than once in February 2020 and I still have not received the recording nor have they been professional enough to return my calls. My recommendation is to use a trustworthy company who abides by the law.
Thanks Diane for taking the time to update your review. We don't always get it right the first time but you have our commitment we will make sure you are happy! Thank you again!
In April 2016, I got 3 quotes for replacing my house windows on 2 floors a well as kitchen sliding doors and I chose Casa Bella. The sales representative was knowledgeable and friendly and was prepared to answer all my questions and put any concerns to rest. They have 3 choices of windows to choose from and I selected the middle option that open with cranks. The installers were professional and extremely tidy and respectful. I have already recommended them to a friend!
Hello Diane - Thank you for submitting a review for Casa Bella Windows & Doors. We are very proud of our team at Casa Bella. Our main focus is to make sure we take care of our customer and provide you with a product that suits your needs. The hard work and attention to detail throughout the entire process is very important to our company. We appreciate your business and once again thank you for taking the time in submitting a review and recommending Casa Bella Windows and Doors. We hope you enjoy your new windows and doors.
Sincerely,
Paul Gitlin
Marketing Manager
