Chris in Toronto

Sharing a very bad, almost surreal experience with the owner of this company. I purchased a brand new furnace from them, and the next day it failed. A McKinnon technician came to fix it, and it failed again the following day. I had tenants who were without heat for several days as a result and we were understandably upset. I expressed this to the owner of the company, who without an ounce of empathy or understanding, completely lost his temper with me and said he was coming the next morning to remove the furnace and issue a credit whether I liked it or not. Leaving me to start from the beginning to find a new furnace. I couldnt believe he took such a harsh stance given the situation. He just lost the plot completely and couldnt be reasoned with. While this company gets some good reviews, and Im sure they do good work, know that if things go south, do not expect any understanding or customer service - They will just abandon you completely.