We had a mysterious burning smell in our condo, and worried it might be our 1yr old heat pump. Thermocool sent a technician to check it out and confirmed it was likely not our heat pump (phew). I was very impressed at the level of service - Jamie listened carefully to my explanation of the situation and was very knowledgable of the type of unit we have. He was professional and courteous, and took the time to explain all the different things he was testing to ensure no stone was left unturned. I checked my records after he left and it turns out he was one of the technicians who installed it last year! He's an absolute gem, now proven twice over. I'm so glad I called Thermocool - I've only ever had positive experiences with their technicians and will definitely call again should I ever need HVAC service in the future.
- Approximate cost of services:
- $100.00
- Company Response
Good Day,
Thank you for your 10-star review! We’re glad to hear of your positive experiences with our technician, Jamie. Should you require service for your HVAC unit again in the future, all of our technicians are qualified for the job! Thank you again for choosing Thermo Cool Mechanical to service your unit, we appreciate your business!
Regards,
Thermo Cool Mechanical