We experienced a large drop in temperature due to a broken motor and cold exterior weather. McKinnon and their technician, Russell were very responsive both on the day of repair and with a follow-up call. The technician explained the failings of the furnace, a possible problem that could arise due to water back-up and did so in a way I could properly understand and remember. The technician was a very good representative for the company as he spoke well of management and how he was treated within the organization. I was very pleased on how they responded, they followed up and the relationship they have continue with me. We have had the furnace for 10 years and will continue to recommend McKinnon.
- Approximate cost of services:
- $1,100.00
Was this review helpful?