tm in Calgary

Guys picked up our stuff in Vancouver. The mover in charge had the audacity to mention we should tip movers lest our stuff will arrive smashed up. He even said we should tip in advance. Estimated arrival in Calgary was 3 to 5 days. In Calgary, stuff showed up in 10 days after numerous phone calls. The thing is: you book 2 Small Men with Big Hearts, but they just subcontract your move to some other company. Anyway, the dispatch gave us the weight of our stuff. When it finally arrived, the weight was 300 pounds greater. They wouldn't unload our stuff unless we paid the price of this new, inflated rate. All our plates were smashed, cabinets smashed, chairs were not wrapped and were filthy. Furthermore, most of the boxes had no stickers on them so there was no way of referencing off the sheet from the pick up. So I'm out a box of knifes, coffee maker and assorted other kitchen stuff. The guys lifting the boxes were fine, but the company is complete garbage. We hired 2 small men, and then when we phoned to find out where our stuff was the dispatch says, "sorry, I don't know. You have to phone this other company that we hired to perform the move." COMPLETE DECEPTION. DO NOT USE THESE PEOPLE. YOU WILL REGRET IT.