Reviews

10/10

I just wanted to take the time to thank you for helping my girlfriend with the plumbing issue at our home yesterday (108 Wareside Rd). It was quite the ordeal as the original plumber came in and quoted us well over $1000 for kitchen sink hookup which was quite a shock for us. Thankfully, we got your contact number from our realtor- Matt Raso who told us he had dealt with you a few times and had nothing but good things to say. My girlfriend Sara had nothing but great things to say about Matthew who came in and did the job on such short notice, at a quarter of the cost and time we were quoted by a well-known Plumbing company in South Etobicoke. He was polite, courteous, professional and did a fantastic job getting our water working. Please extend my gratitude to Matthew, and thanks again for helping us out in a tough situation. It is truly appreciated!

Approximate cost of services:
$250.00
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Company Response

Jimmy:

We're glad to be able to have resolved your plumbing issues in a timely manner and a cost effective way. We'll pass along the great comments about Matthew. Our staff pride themselves on quality customer service at great rates and referrals are the best form of advertising. Thank you for taking the time to review us.

0/10

Called Waterworks about a kitchen sink hookup...sink and faucet already installed. Had to pay $40 for guy just to come, which I don't mind, but then tells me it will cost $1100 and take 2 hours! I was shocked, I had 2 other plumbers tell me over the phone it would be between $200-400. I told Waterworks guy he would not be needed. Called another plumber who came by 30 mins later, told me it would be $250 and take 30-40 mins. Guy is here now and almost done, 25 mins total.... Not sure where this company gets their pricing structure but they are completely ridiculous with what they charge, can't believe anyone would use them

Approximate cost of services:
$1,100.00
2 of 3 people found this review helpful.
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Company Response

By using an alias we don't know who you are. However we will give you the benefit of the doubt that you are one of our client. For a bit of background, I am the principle of Waterworks plumbing and home services. I am a master license plumber, fully insured and register with all of the government agencies. With over 40 years experience there will always be another service provider who can undercut anyone's price. We pride our self on working with our clients with honesty and integrity. A review such as yours is nothing short of slander and bullying, never the less as I always do, I welcome any client to contact me personally to discuss and clarify any questions they may have. Thank you Michael Yuffa and Natasha (Office Manager).