Based on HomeStars’ reviews, we made an appointment with Boris. My husband was pleased at the fact that Boris spoke slowly and clearly over the phone. To non-native English speakers how much unnecessary stress and confusion can occur when people speaking too fast over the phone! On the appointment day, Boris called half an hour before the appointment time notifying us he would be late due to the traffic, which made us sense that he is a responsible person. I appreciate the fact that he immediately put on shoe covers at entering our house. He first checked our system and then took time to listen to our questions and explain. He indeed spoke slowly and patiently. He explained to me why my idea of having a larger/more powerful heating unit isn’t a better solution to warm up my house’s colder upstairs. We expected to put in some deposit when setting up the installation appointment, but Boris said he didn’t need it which made us feel everything is trust based and a sense of community. Three guys arrived on the appointment day, an hour early which I didn’t mind, with rugs to cover the floor and stairs. They focused on their job and finished the work very professionally. The place was left very clean. They even replaced a broken switch we had. Next day, Boris followed up with us about the work. We were pleased to tell him that the job was well done and the upstairs is now as warm as the first floor. We highly recommend Cozy World for its reliability and professionalism.
- Approximate cost of services:
- $6,000.00