New Furnace Purchase- residential
Our furnace required immediate replacement during the winter. Boonstra came out and gave us a quote of about $6100.00 for replacement. If we signed the deal NOW we would save another $ 400.00 - the cost of a government inspection in order to get a Gov`t rebate. This offer was not possible if we did not sign a contract immediately. Pressure sales ! The next day we contacted Hamco and received a quote of $ 3900.00 - all in, minus government rebate which would reduce the bill by another $ 600.00. In fact, the Hamco furnace would actually be a larger capacity unit than the one offered by Boonstra. Don`t be pressured by Boonstra to sign a quick deal. Make sure to get a second quote. Save big money.
- Approximate cost of services:
- $6,000.00
- Company Response
It is difficult to respond to this based on the limited facts. For example, how do you know that it was the right decision by Hamco to suggest a larger furnace? Larger is not always better…, in fact, an oversized furnace can lead to premature failure and uncomfortable heating cycles. There are many different types of different furnaces with different options and respectively, prices will range. In addition, the largest component to any investment in a home comfort system is the installation. It is difficult for many consumers to compare “apples to apples” as a result. In fact, a contractor can cut corners in installation (materials, sheet metal, customer design, and quality of labor). Typically, we find there is only one way for something to be cheaper, that is for it to be just that — cheaper. To the comment about a same day bonus, we offer something called an efficiency bonus. This is often offered when we can maximize our capacity, providing installation work to our crews in which we employ. In addition, by being able to provide a efficiency bonus, allows us to help satisfy the client the same day so that we can book our comfort advisor on another visit with another homeowner another day. This is not intended to be “pressure”, just a fact of business that by helping us with our efficiency, we are able to help our clients with a small bonus. With guarantees like our 2 year satisfaction guarantee, our clients can never lose! It states that if you are unsatisfied with the performance of your home comfort system, we will actually make any modifications up to replace the system at no charge in order to meet your needs. With a guarantee like that, this is why we believe we are voted as number one in our industry by the community year after year in the readers choice awards.
I am sorry that you were not happy with our proposal and I do hope your decision is one that actually helps you save “big money” in the long term.