dearl3

Dan did my regular maintenance very well but beyond that he came back a few weeks later when I had a different problem. He came late on a Friday when it was snowing heavily and he did a temporary fix because the part wasn't available for a total fix at that time. I was about to leave for a ski vacation and wouldn't have felt comfortable leaving with the furnace in the state it was (water leaking a bit from a pipe). Dan then went above and beyond by agreeing to make me a follow up appointment on the Monday, after I had left for the US and would not have been able to call the office myself without incurring roaming charges on my cell phone. Then he texted me the appointment time. So I can have the final fix when I return from my ski vacation, at a time that works for me. I think Dan is an exemplary employee and many thanks to him.