I ordered a plow, who arrived on time and did a fantastic job. I was so impressed that I recommended it to two friends. Then I see that they charged me double what they quoted and I can only reach them through contact form on their website. I've since let them know to not book! So disappointed and while I plan to fight the charge, I no longer recommend them - it's not worth the hassle!
- Approximate cost of services:
- $25.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We still want you to 'love it'
You dont seem to understand the 'process' here.
We as a policy 'add' on a simple $25 capture fee on top of the quoted price in case the driveway is larger then stipulated by the customer. (This happens when people 'understate' their driveway size to save money and helps protect the Provider so he won't 'drive away' or dispute your job).
This $25 his fee is IMMEDIATELY returned and credited to your card or account when the job is completed, expired or cancelled.
Its normal practice. Similar to any fee for room rental, car rental ect.
Understanding this, since you love the service it would be nice if you could update your review and rating.
Many thanks and hope you (and your freinds) try us again
Touchplow