karen in Guelph

We saw Torwin at the Toronto Home Show and were first attracted by the quality and simple lines of the windows appearing easily cleaned and maintained, and the fact custom trimming was available as we were interested in larger wooden sills. Jody the representative spoke very confidently about the product and maintained Torwin stands behind their product and workmanship and does whatever is required to ensure the customer is satisfied and happy. They most definitely did that. After our original order we ordered 3 additional doors and some trim and there was an error made on the style of trim and hardware ordered that no one including myself picked up on until after the installation. Torwin was quick to rectify the problem and make sure everything was as we expected. The quality of the workmanship particularly with the window trimming was top notch and I can not say enough good things about Eduardo who came to do all the measuring and coordinated the installation. Every person we dealt with in the organization was professional and helpful. Overall we are very pleased with the windows and the doors. They have added to the attractiveness of our home and are more efficient in every way. I would most definitely recommend Torwin.