First time using Hoerner-won't be the last! Highly recommend them. A huge thank you to the entire team at Hoerner! We returned home late at night after a holiday to discover our pipes had frozen. The dispatcher reassured me that a technician would call within 10 minutes. Derek called me within 5! Asked a few questions to see what we had already tried and said he was on his way! An email was sent from Hoerner with a picture of Derek and outlined his education/experience. Really impressed with this touch and felt that this provided an element of safety to the homeowner especially when a technician is arriving late at night. Derek was prompt, efficient and persistent! We have a unique water meter/pipe set up and he had to attempt several things before water flowed. Derek took the time to answer all of our questions and showed us the steps to take to ensure that the pipes did not freeze again and how to avoid a future emergency call. We have had the opportunity to share our experience with friends and passed along the Hoerner number. We have already booked Hoerner to come and service our tank-less water heater. Thanks again.
- Approximate cost of services:
- $700.00
- Company Response
Thanks for the awesome review.
So great to hear great things about our employees. Hoerner is thrilled to be of service and work with such wonderful clients. Thanks so much for taking time out of your busy day to provide us with a review.