Dear Nancy,
Thank you for sharing your experience with us. We are glad to hear that you chose Fix it Right and that we were able to provide you with immediate assistance and schedule an appointment for the next day. We understand how important it is to have a functioning garage door, especially when unexpected issues arise.
We appreciate your trust in our expertise and agree that sometimes replacing the door is the best course of action, especially considering the complexity of the job. Our team always strives to provide a range of choices and options to ensure you find the best solution for your needs.
We apologize for any inconvenience caused by the adjustments needed to accommodate the new door's thickness. Our crew is trained to handle unexpected challenges and work diligently to ensure a smooth operation. We appreciate their dedication, even in unfavorable weather conditions.
Regarding the missing keypad entry, we are glad that Jacob was able to address the issue promptly and reassure you that it was a simple fix. We understand that small oversights can happen, especially during complex installations. We appreciate your understanding and patience in this matter.
Thank you for acknowledging our phone support and prompt service. We strive to provide excellent customer service, and your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Fix it Right. We value your business and look forward to serving you in the future.
Best regards,
Fix It Right Garage Doors