Katie in Toronto

We were living in the Shangri La Residences in Toronto when one evening we heard what sounded like bubblewrap being popped. Our dog ran to where the sound was coming from and alerted us to what was in fact a waterfall coming down our living room. We called the emergency services and our insurance company TD Meloche Monnex. Within one hour of speaking with TD, Taylor Complete Restoration turned up into our suite (before the emergency services may I add). At this point there was water coming through the ceilings, pot lights and under the doors. Complete Restoration helped us move all our furniture, art etc in the effected areas to a safer spot in the unit, wrapped what they could to protect it and worked on a strategy to save everything. The incident started at 8:45pm and the water only got turned off around 1am - an absolute disaster. We left for the hotel around 4am not knowing what damage we would come back to the next day. Kim and her crew from Complete Restoration were there bright and early the next day and had organised crates for the chandeliers and artwork, fans to extract the water, and anything else that was necessary. By the end of the day, the suite was empty, and everything was saved aside from two of my husbands shirts we used as a quick grab option to block water from coming under a door. We couldn't believe it - everything was saved. We were leaving for California the next day and left everything in Kim's beyond capable hands - everything was cleaned, wrapped, stored and looked after for us. We never moved back into the suite as it took a year for it to be restored as it had to be completely gutted, and ended up moving to Chicago so we didnt actually see any of our items until they appeared over 8 months later. Beautifully cleaned and cared for like nothing had every happened. Without Kim and her crew, we would easily have lost everything. They were on site immediately and didnt leave until their job was done. I left everything with Kim whilst we were away and will never forget what she did for us. I cannot describe in words how highly I recommend Complete Restoration - you will not be disappointed. I just hope that if you are reading this, that it isnt because your home is flooding!