RightChoice Roofing was hired to fix a roof that leaked only under certain conditions of heavy snow (3" or more) in late December 2009. The owner presented himself as an expert and experienced roofer and was paid $1000 to perform this repair. He supposedly fixed a gully and two valleys, and provided proper tie-in's with two other gullies - all to come with a full 5 year warranty as per the paperwork.
There was no heavy snow between that period and a few weeks ago when our roof leaked again and exactly in the same spot (both at roof and cailing level). Right Choice roofing was called in to rectify the situation. However after a 5 minute visual inspection of the roof and without clearing the snow, he indicated there were no "drifts" or any idications of a leak! After seeing the ceiling inside, he changed his tune and said he was fix the problem for an additional $1,500 and then $1,000! We obviously did not agree and he left quite angry.
We followed this visit with an e-mail the same night, to which he responded "obviously this was not the long term solutiion i had hoped it would be and a different solution is required". He had also called and left two messages the same night that he had time to think about this some more and would like to come in the next day to "rectify the problem". We gave him access to the property and during the two hours that he spent here, he only cleared the snow in that area on the roof, found some other problems with other areas of the rood and said that he was not as experienced last year when he fixed the roof and he knows how to do it now, but that we would only have to pay $500!
We did not agree and that same day, there was another major snowfall and the roof leak became even worse than it was a few days prior. We called Right Choice roofing and and sent them e-mails in the next few day, stressing the urgency of the situation. In this period, the price of the warranty repair went up to $1,000 and then back to $500 for material only! Since then, he has used every excuse in the book from not leaking at all, to leaking in a different area, to it already made it through 2 winters and finally his warranty did not cover "severe weather" as per paperwork (no such thing on paperwork as you can see for yourself)!!!
Rightchoice Roofing are the type of roofers featured on CBC's special program a week ago and are to be avoided at all costs.