The Hills in Vancouver

We have nothing but great things to say about everybody we dealt with at Centra. A friend who owns a commercial glass company recommended Centra to replace the windows in our home as they only do commercial installations. She had said that they were "good people" and yes they are good people. Every person we dealt with was friendly and professional right from the initial conversation with the friendly voice booking the quote appointment. On installation day there was a threat of snow but a team of three (eventually four) guys showed up in the cold and got to work. Nick R., Dave B., Joseph M. and Dave J. were all so very friendly and professional. The guys worked with incredible team work; each of them had their task and once they were finished their task they worked to help the others. It turned out to be a very cold and snowy day, fortunately the guys had their electric jackets on. They worked extremely hard and managed to be engaging and approachable the whole time. Our new windows are beautiful... mould-free (the old ones were REALLY nasty), easy to open, easy to clean and much more secure. On top of all that the screens are included in the price. As a bonus we just received our first gas bill since the new windows and it went from $65 to $45!! We can't say enough good things about Centra. They were a pleasure to do business with.

We had contacted other electricians and left messages that it was a small job but stuff we weren't comfortable doing ourselves but nobody returned our calls. I sent a request through Expert Electric's website one evening and received a call back first thing the next morning from a friendly lady. Booking a time for a quote was super easy...Brad was going to come take a look on Christmas Eve morning. The office called me the day before to confirm and Brad called me when he was 15 minutes away. When he got there he came in, put on protective booties and walked through the house with us. Brad offered a few suggestions and explained a few things to us. Not once did we ever feel like he was trying to upsell us which was a huge relief. Brad gave us a concise quote for the work that we needed done and he booked us in for New Years Eve. Brad showed up on time on the 31st, brought all the things he would need into the house and got to work. He was just such a nice guy, we were happy to have him in our home. He gave us some suggestions for when we remodel the kitchen and he is going to come back while we're away to install a backdoor security light. We can't say enough good things about Brad and Expert Electric. It can be tricky finding a trades person, you never know if you can trust them. Brad did an inspection of the electrical and gave us a report for our insurance company as well. We are very thankful for finding Expert Electric and will most definitely be calling them again for the next job.

James came to our townhouse and did a walk through with us. He asked a lot of questions to make sure he got all the info he needed. We were in a 3 storey 1500 sq ft townhouse. James told us there would be a team of 5 coming, 2 to wrap the breakables and the other three to start moving furniture. We were a little taken aback by the quote of $3000+... the heaviest thing to move was a treadmill... but since we've never hired a moving company before we assumed the price was right. The truck showed up on moving day as expected with a crew of three in it. They started working on packing right away after introductions. My husband asked one of the guys if the other two people were coming and he was told that it was just the three of them. James arrived in the middle of the packing to do a walk through. He discovered a dent in a wall that wasn't large but quite deep. We watched him take the lead hand for a little walk down the driveway to chat. James never said much to us after that. 8 or 9 hours later we were ready to go to the new place where my husband met them after they took a dinner break. By the time I got to our new (much smaller) home most of the furniture was set up and boxes were coming in. 12 hours (!) later the crew came in to say their goodbyes (and look for a tip?) and they were gone. While emptying the truck my husband had asked them to stack the boxes marked 'shed' on in the shelves and on the floor in the storage shed but after they had left we went in there and could only open the door because nothing was put on shelves. There was a lot of stuff to go into the spare bedroom, just to get it out of our way but when we went in there the next day there didn't seem to be any thought whatsoever as to where they put stuff. Boxes up against the walls behind furniture, a metal bed frame in the middle of the room where one could kick it with a bare toe on a regular basis. It just seemed that by the end of the day they didn't really think about the unloading they just wanted to get it done. I really wonder if there were actually 5 people like we were originally told things might have been a little different. We were quite surprised that there was no follow-up call from James after moving day to see how things went. I guess they got our $3300+ and that was the end of it.