TOgirl in Toronto

Got 310-RENO to draw up a design and apply for permits for our Reno in a rush. I was so happy to work with Mike. He was super responsive and patient, and always took the time to explain things to me. We didn't end up getting them to do the actual Reno because of our budget, but now that we're done, I wish we'd have spent the extra money to hire them, because if their Reno process is anything like their design process, it would've gone much smoother than what we actually ended up going through. At some points during our Reno (after his job was done and we got our permits), I had to call Mike to clarify the drawing and he always picked up and helped out, even though he could have made me a low priority. Having dealt with many different contractors as a homeowner, I have to say it's rare to get this level of customer service in the Reno industry.

Ordered a custom window, it was made incorrectly, asked to have it exchanged or returned. They couldn't figure out what I was asking for even though they understood the first time I asked for it, so instead of exchanging I asked for a return. We drove the window back to their showroom and returned it, and Mia told me I'd see the refund on my credit card within a few days, but nothing came through. When I followed up, my requests were all ignored. 2+ weeks later, still no money refunded and no response from anyone at that office. Would not recommend doing business with them. I should have been weary when they asked for 100% money up front before any work was performed.

I hired Inch by Inch to do a Designated Substance Survey, which I needed in a hurry. Tony was super responsive and did everything he could to help me meet my timeline AND calm my nerves. He was patient in explaining the process and findings, and kept me up-to-date on everything I asked. Tony is so empathetic to homeowners and will truly do his best to make your life as easy as possible. I am very grateful that I found him for the job. Thanks!

Called Atlas to clean ducts for my house that recently underwent construction. Ducts were visibly filled with dust. They arrived and found my furnace room poorly designed to the point where they could not reach the main duct to attach their equipment. I asked what they needed and they patiently gave me instructions and time to break a hole in the drywall so they could reach the duct. They explained the entire process, let me do a once-over to check that I was satisfied with their work, and sealed everything off cleanly before they finished and left. I was very satisfied with the entire experience and would hire them again.