Laura in Toronto

This is our second review of The Home Improvement People. In the summer of 2015, Elia and Antonio arranged and executed our tremendous music studio in our basement. Our review can be found on Homestars also. This review is to comment on their excellent customer service and warranty terms. We lost power to two outlets/walls in the music studio last week. We texted Elia if he could ask one of the electricians to come and fix it and he was so generous with his scheduling that he was willing to come out on Christmas Eve to check it out for us. We opted for today, December 27 (a stressful time for all) and Robih came bright and early this morning (9:00a.m.). He brought all of his tools and went straight to work. Within 40 minutes he had diagnosed the issue (some loose wiring behind the electrical box), fixed the issue and did a thorough and complete check of all other electrical pieces in our entire basement. Very prompt, polite, kind and diligent. We are so thrilled that we chose The Home Improvement People in 2015. I can't think of any other company that would instantly return a text during the winter holidays, stay true to their warranty and fix an issue in less than a week of it being reported. Thank you very much!!!

UPDATE: Three months after the final pay and the job labelled complete (the work was completed 3rd week of March '15), we are having problems with our new staircase. The landing trim has separated from its parts (something it had done earlier and they were informed about when they were still on the job.) We are still waiting for this to be rectified. ----------------------------------------------------------------------- The quality of our end result was high and we would recommend Sonoma to our friends and family. The scope of the project was to bench/lower the entire basement, finish half of it including a new set of oak stairs, and install a bathroom. Our design was unconventional, but they were able to deliver on all the points we required. We were working with a pretty tight budget, but they offered us the best value among other contractors and were able to amend details to suit as well. They developed an extremely fair payment schedule and we always felt comfortable discussing monetary details with them.

Maret's Cleaning services were amazing! The entire process was perfect; from the moment Maret came to my home to review our needs to our communication after the job was finished. We had had some difficulty with other cleaning services who left our house dirty and with rusty appliances. Maret came in and fixed EVERYTHING. It was amazing how shiny and pristine everything was. Maret and her team were extremely detailed in everything they did, no nook or cranny was left uncleaned. I would definitely 150% recommend her services to others. There's no one like Maret! Thank you!!