E.P in Burlington

My wife and I looked at a number of flooring companies but fell in love with the Preverco PreOil hardwood floors offered at Alexanian Carpet and Flooring in Burlington. We worked closely with Alisha who shared her expertise as we attempted to coordinate a complete main floor renovation including a complete kitchen remodel. Alisha's advise and colour selection was invaluable. She availed herself on a number of occasions to assist us with selecting the perfect hardwood and tile that complimented the new cabinetry, countertop, etc. An installation date was set. It was vital that the flooring installation began on time as it needed to be coordinated along with other tradespeople working on the project and any setback would have impacted the entire renovation process. Hugo (Huseyin) arrived on time and along with his co-workers, completed the project ahead of schedule. He was very personable, attentive to any questions we had and his workmanship was excellent. Moreover, at the end of each work day, the area was swept clean. At the end of the project, my wife and I were extremely satisfied. In addition, Hugo gave us his phone number and stated that should we have any issues, to contact him. A few days later, we notice a knot in one of the boards that had a slight crack. We contacted Hugo that evening. He stated that he was on vacation that week. Nevertheless, the next morning, Hugo was at our home repairing the flaw in the hardwood. In our opinion, this represents the spirit customer service. During this three month renovation of our home, we needed to work with many individual companies and subcontractors, each with their understanding of effective customer service. It is people like Alisha and Hugo that made the entire renovation process worry free. As a result, it is without any hesitation that I would recommend Alexanian Flooring.