Michael did a home inspection with me. He seemed knowledgeable and provided some helpful observations while we were together. Later, when I got the report, it was 57 pages of mostly boilerplate standard text that was generated by his computer program. The report did include a few useful observations, but omitted a lot of other observations. Most of the report was computer program-generated text with generic risks and all the potential problems that could happen in any old house....not this house but any old house. For example, there was a page on the risks of knob-and-tube-wiring, but this house already had replaced all the knob-and-tube so why is that page in the report, instead of customized text? When I asked Michael about the generic text, he said that this is the way the computer program works. To his credit, he did provide a customized summary that provided more of his observations....it is a shame that the "normal" report did not reflect the observations from the walk-around. Michael, perhaps you should think about changing that computer-generated standard report......it's not customer-friendly.