Reviews

10/10

The company provided same-day notification as to the near=exact time the technician was coming; then Kyle provided excellent service, removing a drain clog (and cleaning up afterwards) and replacing a toilet cable.

Approximate cost of services:
$615.00
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Company Response

Thank you for taking the time to share your experience with our plumbing repair service in Etobicoke! We will be sure to pass along the comments to your plumber Kyle.

Priority Plumbing
https://priorityplumbing.ca
416-762-8662

10/10

Templar Environmental was one of two companies recommended to us by our fuel oil supplier when it became necessary to have the hard asbestos coating on our furnace boiler removed. There was no contest; the other company could not match Templar on online reviews, speed of site inspection, or explanations. The work was done quickly, carefully, and efficiently; and although we had worried about potential damage to the boiler, our furnace technician came after the work had been done and declared the boiler to be entirely intact and functioning as before. A job well done!

Approximate cost of services:
$4,000.00
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10/10

We had 2 problems, one simple (basin faucets loose) and one not (a drip involving ancient/antique shower faucets). Lance took care of both efficiently, and even checked to see whether, if the shower drip came back, a rebuild kit would be available. It would--and that is a great relief, as I am trying to keep my antique faucets going, in my 92-year-old house. I always call Hoerner for plumbing needs, as they are great with older houses.

Approximate cost of services:
$275.00
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Company Response

Thank you so much for your fantastic 10-star review! We appreciate your continued trust in Hoerner for your plumbing needs.

We're thrilled to hear that Lance efficiently resolved both of your problems, including the loose basin faucets and the tricky drip involving your ancient/antique shower faucets.

It's also wonderful to hear that Lance took the extra step of checking for the availability of a rebuild kit for your antique faucets.
We strive to find solutions that work best for our customers.

We're delighted to have earned your trust as the go-to plumbing company for your unique needs.
If there's anything else we can assist you with in the future with any of your plumbing, hydronic heating, Drain, and heat pumps/air conditioning.

Thank you again for your glowing review, and we look forward to serving you for years to come.
Tracey
Hoerner heating&plumbing
4164632573

10/10

TAS fixed both my refrigerator and my range oven (both had partially died at the same time). The technician came quickly, diagnosed both problems within a few minutes for each, repaired the fridge on the spot, and came back in 2 days with the part required for repair of the oven. He also advised me on what to do about another oven part no longer available (my range dates to c. 2005)--the oven temperature read-out. (I bought an oven thermometer at Cdn. Tire.) I was delighted to get both older appliances working again quickly and efficiently, for a reasonable price given the labour and the part.

Approximate cost of services:
$600.00
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10/10

Tianhe was courteous, efficient, and good at adapting to circumstances (an old house with special woodwork around the windows). He installed our air conditioning unit well, after heroically lugging it up the stairs (it was extremely heavy).

Approximate cost of services:
$160.00
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Company Response

Thank you for the great review! I take extra precaution and go the extra mile working with people who needs it. You guys have been awesome. Would love to work for you again!

10/10

I "found" Tip Top Trough a few years ago, after bad experiences with other eavestrough companies, and have used them ever since. The work--cleaning or repair or new troughs--is always done thoroughly, and if there is any problem they come back and put it right. I have just had my eavestroughs cleaned out again, and the work was excellent.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Dear Anne, we thank you for your kind feedback and loyalty.
We are glad to keep servicing you in the best way possible.
All the best and see you next season!

10/10

This turned out to be a small job, a leak coming from an opening in the basement cold pantry ceiling, the cause of which was found to be a leaking valve in the bathroom above; but I always use Hoerner, small or large problem, because they are absolute experts at what they do. Especially to be noted is their expertise on plumbing issues in older homes (mine is 80+ years old).

Approximate cost of services:
$150.00
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Company Response

HI Anne
Thank so so much for your ongoing loyalty and taking the time out of your busy day to provide feedback. The Hoerner employees love to hear about how they do.
We hope you will allow us to be of service to you in the future.
Thanks again
Regards Tracey

0/10

It took 5 phone calls to get my eavestroughs done (missed schedulings, a trough not cleaned with the rest, another missed scheduling, another rescheduling), and a complaint about a loosened downspout connection (almost certainly loosened by their crashing/banging cleaner) was never dealt with. After the 5 phone calls and an unkept promise to look at the downspout, I had had enough. Another company will do my troughs from now on. I also discovered that they do not do the downspout etc. checkings and flushings their literature notes: "we don't have the time for that," I was told. (They did do an adequate window-cleaning.)

Approximate cost of services:
$180.00
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10/10

Tip Top Trough did new eavestroughing around my somewhat unusual kitchen roof area. They were pleasant, efficient, and professional.They were also careful not to damage the flower beds and shrubs.

Approximate cost of services:
$792.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for the great review!

Tip Top Trough Team

10/10

The hose for my basement sump pump had decayed, so that water was splashing out and not only not exiting the pit entirely but also rotting the pit lid. I have a physical problem preventing me from lifting anything as heavy as a sump pump or carrying and cutting new plywood etc. Paul came within 2 hours of my phone call; he was cheerful, efficient; I had the replacement hose but he went at once to get the plywood, and he then put up nobly with my hovering about to offer "advice" and cautions on solving the problem. We now have a working sump pit again--just in time for the next 2 days of heavy rainfall!

Approximate cost of services:
$125.00
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10/10

We had some heavy and awkward-sized pieces of furniture to be moved between floors. Rent-a-Son sent 2 men the same day we called; they were efficient, careful, friendly, and professional. We will certainly be using this company again.

Approximate cost of services:
$120.00
6 of 6 people found this review helpful.
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Company Response

Thank you so much for your Feedback!