susanbythelake

Hands down, Ben at Shads Heating & Air is the most honest, reliable and knowledgeable expect in his field. We had an few issues/concerns with our old hot water tank that had me worried, but Ben was quick to explain what was happening and came by quickly to service it. The old tank was literally dying a slow death and needed to be replaced, as well as new venting was required to fit with current codes. Upgrading the unit has given us endless amounts of hot water and much peace of mind. Ben also noticed the location of the old tank in our small furnace/laundry room. He suggested we relocate it within the room, which gave us more space to do our laundry. We can honestly say that were more than impressed with the efficient service, the quick response time as well as his expertise and recommendations. We have already booked a date with him to service our furnace to prepare for the coming winter season. I wholeheartedly recommend Shads Heating & Air, your won’t be disappointed.

The level of service I received from the initial phone call to inquire about services to the free onsite consultation to the actual technician here fixing the crack was top rate quality!! Everyone I dealt with was professional, friendly, respectful & patient (with all my questions - I'm a curious person) each one made me feel like I was being taken care of. The technician arrived on time & was done on time, dirt was controlled & cleaned up promptly, everything was very clear as to what I do next (let it dry 72 hours, then pull back the insulation, turn on a dehumidifier if I have one). I highly recommend Clarke Basement Systems!!!