Paul C in Pickering

Ray was fantastic. We called him to come out and clean our vents. When he showed up (on time) he learned that we were replacing the floor in a bedroom in a few days. When he heard that, he insisted on rescheduling until after we were done, at no extra charge! He even gave us a spare furnace filter in the mean time. When we finished the floor and Ray came out again (on time), he was very transparent. He explained every step of the process, was very clean and professional, and thorough! He also used a natural blend to clean the vents, no chemicals, nothing harmful at all. He even gave me tips on how to run my furnace/AC better. I expected a guy in a truck to run a vacuum to the basement for an hour. What I got was an extremely friendly, hard working person that gave me the best customer service I've experienced anywhere in my life. I actually wish I needed to clean my vents more often. Just call him. Stop wasting your time.

The state of my basement floor was awful. There was a high point swelling about an inch higher than the rest of the floor, and the floor was uneven all throughout, every step you took was a different elevation. Daniel came and took a look at it and said he could fix it. Not that he could make it perfectly level (because my floor was just too deep in some areas), but that he could make it smooth and even so that laying subfloor would be easy. So I hired him. The first day he came out and set pegs everywhere to get the proper level. The next day he came out and primed the floor and poured the concrete in. A big job like mine only took about 6 hours. The end result is very smooth. It's not perfectly level, but he knew it wouldn't be and told me beforehand. My floor is just too deep in some places. But the floor is even and clean. Putting in my dricore now will probably take me an hour or two at the most, because I don't have to worry about shimming valleys or a creaky floor. Take a look at the pictures below. while the different colours make the floor look uneven, it is not. Trust me you cant even feel that there is an edge with your fingers. And you can see the pictures of the level, the first one from my old high point, and the second from my old low point. I mean, come on. That's awesome. Aside from the quality, I have to say Daniel is very transparent, honest, and clear. He was up front about not getting a perfect level, he was honest about some things I wanted that weren't possible, and I always knew what he was doing. I have hired some people that don't communicate and are very unclear, but with Daniel I always felt comfortable. I wish I had more concrete work for him.

I had just replaced my roof last year, and this winter during every snow melt I would get leaks in the house because of snow melting in the vents. I called Envirotech Insulation, who then referred me to Fyfe's. I fully expected Mike to tell me what every other roofer tells me, "we can't do anything, this is Canada, all vents are the same", but he didn't say that. He told me there is a vent that prevents snow and ice but roofers don't use it because it is very expensive. He came out the next day and replaced all 8 vents, and he even brought a new vent and an old vent inside and explained the differences. I am very satisfied with his fast response and knowledge, even giving me a break on the price. My only regret is that I didn't find him last year when I had my whole roof done!

Salesperson was knowledgeable and polite, and did not pressure us into a decision at all. We had a new furnace, a/c and central humidifier installed. They were installed on the same day and it took about 8 hours total. Being Lennox products, they have performed very well. Haven't had an issue in the 3+ years since they have been installed. We liked this company so much we had them back last year to install a tankless water heater, and it was the same experience: installed in about 8 hours (with a new gas line) and the workers were professional and friendly. Since install they come around every year to do regular maintenance so that the 10 year warranty stays valid. This is a little annoying, but a necessary evil compared to the cost of a big one time repair. I highly recommend this company. You will certainly find cheaper options out there, but these guys are the best.

Salesperson was knowledgeable and polite, and did not pressure us into a decision at all. We have a 2100 sqft. house which they were able to complete in about 5-6 hours with 8 guys working on it. They laid tarps around our property, took off the old shingles and put in new 50 year shingles (which at the caution of the salesman should really only last about 25 years). They came by a few weeks after install to collect the money and did another sweep around the property to remove old nails and debris. I highly recommend this company as the quality and speed of their work was excellent and they were cheaper than the other estimates we got for the same shingle.

After getting quotes to fix a couple foundation cracks, we ended up choosing RCC. The salesman was friendly and full of information on the process, and we all know RCC is endorsed by Holmes and Baumler so it was a no brainer. We were told it would take 2-3 weeks for install after we left a deposit. We left a deposit on Dec 11 and have not heard anything back (at the time of writing this it has been 6 weeks). We have called and emailed our sales guy multiple times with no response. We have called the main office asking to speak with a manager but they are always "busy". So we are out our deposit, its been 6 weeks, and we have absolutely no idea on an install date. Really shocked that this has been our experience, its the last thing I expected from such a reputable company. I can't recommend this company. I mean, I'm sure they do good work, but from my point of view they seem like a scummy contractor who takes your money and runs. UPDATE: (Changing rating from 0-6) They arrived and did the work 7 weeks after leaving a deposit, and as I expected they did good work. The end product will definitely be a good one, just be aware you may wait longer than anticipated, and communication might be an issue.