GV

Dan came out to do my assessment for a backwater valve. In my case, it required cutting through the sewer stack to run the camera through. He took the time to explain what had to be done and why, and let me know I could think about it and he could come back at another time or we could proceed immediately. I appreciated that there were no pressure tactics. He proceeded with the job and cleaned the area up nicely afterwards, and informed me he'd be dropping the assessment off to the City immediately. I called Dan back the next day as I noticed my toilet had started leaking and wondered if it was connected. He figured it may have been a broken seal. Despite a busy schedule, he came out within a few hours, replaced the seal, and then some! He noticed the sink basin wasn't affixed properly to the cabinet and was likely creating pressure on the pipe below. He peeked around, fixed a minor leak in the sink pipe and even applied some silicon to secure the basin. Dan clearly takes pride in his work, and believes in going the extra mile to make customers happy. I'm glad I've hired him to install my backwater valve, and would happily recommend him in the future.

Eric did the job on my home. He arrived right on time both days and was ready to go. He was professional, and kept the area clean. The final product looks very sharp. The walls look new, and the lines are clean. I'm very happy. Neil's team did what he said they would do. I would not hesitate to recommend them.