Nicoline L in Etobicoke

Clear My Snow gets a 0-rating for its lack of service in a timely fashion, giving me false assurances to get my business and charging me for a service they did not perform. When considering this company I talked with Nancy in the office and expressed my need to be able to exit my driveway 7:30am to get to work. She told me that while they couldn’t guarantee times, with Clear my Snow I would never have to worry about a snow build-up in my driveway. She said that their trucks go out as soon as there is 5cm of snow, cover their routes and keep going until the snow stops and everyone is completely clear. Based on that assurance I hired them. Saturday December 14th we had a major snowstorm. By early afternoon no truck had been by and there was no way I could have left my driveway. I checked their website “update” page and there was a note saying their trucks would *start* going out at 3pm. By that time there was well over 10cm of snow. So much for the assurance of no-snow-build-up and the obviously false claim that they start going out at 5cm! In fact the truck did not come until just before 2pm Sunday. Had the storm occurred Sunday instead of Saturday I would not have made it to work at all on Monday! Meanwhile since I had no idea if or when they were coming, and since Sunday was my only day to run errands, I flagged down a local fellow with a snow tractor and paid him to clear my driveway completely. 2 of my neighbours witnessed him doing so, including hand-shovelling. So when the Clear my Snow Truck came they drove into a cleared driveway. There was nothing to do. Meanwhile I emailed Shannon at the company to let them know they were fired. I also noted that the time-line to clear my driveway was unacceptable; if they can’t clear out customers within a timely fashion they need to hire more drivers or take on fewer employees. Her response was that they would charge me the $50 cancellation fee as per the contract. (1st time I’ve ever heard of a fired-employee taking severance pay! It’s not like I was changing my mind because I found a better deal.) And there would be a charge for one service. I emailed back asking her “what service?!” since the truck did nothing more that come into an already cleared driveway. I never heard back but did get a credit memo for my payment minus the $50 + a service. I should be charging them what I had to pay the other guy! So folks, if you want a company that over-promises, under-delivers and will misinform you of their procedures to get your business – then Clear My Snow is the route to go! Otherwise, steer clear of this business!

I called Bland Brothers after discovering a leak in my ceiling. Unlike another "big name" company I also called for an estimate, Bland Brothers offered me several possible solutions at different price ranges. ( I opted to have a 2nd layer of shingles put on, flashing put on the valleys and chimney which a previous company had not done, and replacing the vents.) They were able to my job in promptly as well. I expressed concern about the noise factor after a certain time since I work from home. The crew showed up 90 minutes earlier than at 1st promised and were cleaned up and gone by the time period in question. Now that's good customer service! The roof looks great, the work is guaranteed, it fit within my budget and I'm one happy customer. When it comes time to have a complete new roof done... I'm calling Bland Brothers for sure!

Kevin has been my "knight in shining armour" when I was dealing with a serious flea infestation. They got into my house via me looking after a neighbour's dogs. Since I don't have a pet in the house myself, once they were in here, I was the only source of "food," and to make matters worse I'm very allergic to the bites. I made the mistake of going with another company first. They came twice. Not only was I still getting bitten numerous times daily after the 1st treatment, but the day after their 2nd visit, I caught a flea trying to bite my thumb! The owner of that company told me this was perfectly normal. Even when I had so many bites I couldn't even keep track of what was new, he was telling me to wait it out for 6 weeks. He became evasive when I tried to asked what product they had used and in what concentration so I started emailing other companies. Kevin seemed truly concerned about my dilemma. He not only fit me in right away, but when he came he showed me the products he was using and explained what each one did. He told me what to expect and answered all my questions. Not only that, but he quoted me a rate for 3 visits that was significantly more reasonable than what the other company charged for only 2! So ineffective were the 1st company's treatments that by the time Kevin came I really had a major population in all its various stages of development. Kevin came for a second treatment and he was great about responding to my follow-up emails. When I tried to follow up with the 1st company, my name meant nothing to them and they had to look up my address to remind themselves of my details. Kevin knew who I was right away, every time. He gives you the royal treatment as a customer and seems to really care about his clients. My mistake was using another company and not GTA Wildlife from the start. I have no doubt the fleas would not have reached infestation level had Kevin been in charge from the start. I have and will continue to recommend Kevin to everyone. Go with the best to get rid of your pest! Don't waste your time and money with other companies who don't even do the job right. Kevin Diamiond truly is the best!