Booked appointment - and never showed up
I booked a job with with AM group of companies for new eaves trough work. This was booked in July to be done in October. I never heard from anyone - but they took payment of course I was finally booked to have the work done nov 3rd in the afternoon. I took the afternoon off to be there at the cottage for this work. I called 3 times before leaving the city just to confirm (not something the client would do normally) but since I was taking time off work and driving 6 hours to simply confirm the work was done I figured it was best to call anyway. No answer but I left a voicemail to confirm the work was happening. I was only called back at 3:45pm as I was in Bracebridge to let me know the work was not going to be done today (the date booked and scheduled and that it would be done the next day. with no reason? and why was I not called? I want a full refund and reimbursement for my time Not sure how this is any way to run a business?
- Approximate cost of services:
- $3,400.00
- Company Response
Hi James. Vicki called on Friday Oct 30th told you the job would be tentatively scheduled on Tuesday Nov 3rd.
With Weather we had on Monday all jobs got delayed 1 day. You said this was a cottage and you did not live there and wont be on location at the time of the install.
You called and left a voicemail, and Vicki returned the call and explained that due to the weather on Monday all jobs got pushed back 1 day. Job was then completed on Wednesday Nov 4th.