Ordered cabinets for a home bar. Initial meetings were pleasant, but once the initial transaction was completed, it was much harder to get any customer service. I went back to order a moulding piece and a cover panel. Simon - who seems to be the main designer was not around. The secretary took my name and number and said they would have him call me, but I never received a call back. I returned again a month later and was able to see Simon. We ordered the panel discussed and arranged for pickup. I arrived the next week to pick it up, and asked if they could cut the panel down to fit in my vehicle since it was raining. I was informed that there was no one around to make the cut. Simon told me to come back the next day at the same time when there would be someone in the shop. When I asked him why he had never called me back, he merely smiled at me and said "haha, yeah." Real professional - or did he just not understand my english? I called the next day to make sure there was someone to cut it down, and at this point the secretary told me that it was their policy to not make any cuts for do-it-yourself jobs. I explained that Simon has assured me that someone would cut it that day, but she merely repeated that management's policy is not to cut down any pieces for do it yourself jobs. So did Simon mislead me? Or is there just a complete lack of communication between the staff here? Sound frustrating? You bet it was. At this point, I drove to U-haul, rented a trailer, and proceeded to Canlik to get my panel. When I got around back, the guy said that he was an installer and was not qualified to use a table saw. My mom could use a table saw. While almost all these other reviews paint a rosy picture of Canlik, my experience began well but deteriorated to a complete lack of professionalism and communication. Apparently Do-it-yourself jobs are low priority at Canlik.
- Approximate cost of services:
- $3,000.00
