Reviews

10/10

After a basement underpinning job we needed to relocate and replace the furnace, this required new duct work. We also decided to get a new air conditioner, air cleaning system and a new humidifier. The guys from Cozy world were professional and thorough. I was impressed by the detailed quote (much more detailed than the other quotes I received) and with several options for me to choose from. When I sat down with Fred, he gave me an assortment of options and answered every question that I had. I was also very impressed by the hard work of the installation team. These guys spent two long days at my house and they installed everything perfectly. They were machines. I tend to do things myself when I can as I am a bit of a perfectionist. I was really impressed by the detail these guys went to, even going as far as using a level to making sure that the vent pipes were perfectly vertical. I would highly recommend Cozy world and have already recommended them to friends and family. I had a tankless unit installed by another company and the guys at Cozy world pointed out that the gas line was not proper (3/4" connection off of a 1/2" connection). They informed me that you cannot go from a smaller connection to a larger connection. That made sense. They didn't stop there though. They installed a tee off of the 3/4" line in the utility room so that the problem could be corrected. These are guys that will go the extra mile. I think that's what impresses me the most about these guys, you don't get what you pay for, you get more. If I would not hesitate to recommend Cozy World.

Approximate cost of services:
$10,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Mr. Joseph ..
It was a pleasure working with you I am really glad you are happy with everything ..
Thanks for the nice review
Fred

10/10

I hate paying people to do any work at my house, not because of the money but because there are always problems. Underpinning and lowering the basement floor as well as removing a support wall and installing a support beam was a nightmare to me because I assumed that there were going to be problems and problems with support walls can be a nightmare scenario. I spoke with several companies and decided to go with True North. They were not the cheapest but Daniel certainly seemed to be the most knowledgeable as well as the most observant of all of the people I spoke with. True North also seemed to have the best reputation. The quote was detailed and I knew exactly what I was getting into with every detail laid out. Josh, Edgar and the crew did a great job. They showed up every day and worked long hard hours. They did so with smiles on their faces and sometimes we could even hear them singing along with the music that they were playing. I think it says a lot about a company when their employees are that happy. All of the guys were friendly and they worked tirelessly. The finished product was fantastic. I have no complaints at all. I get the sense that if I did have any problems Daniel would have someone in to fix the problem with no hesitation. I think that these guys have such a good reputation because they do something that very few people seem to do anymore, they work hard and do a good job for a fair wage. This is the only review I've ever written and I do so because I think that this group of guys are fantastic, honourable men who take pride in their work. I would not hesitate to recommend them.

Approximate cost of services:
$60,000.00
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Company Response

Thanks for the kind words J. I've shared this review with your crew to let them know they did a great job. All the best to you and your family.

Daniel