Evy in Rockland

If you need home renovations, stay away from Sears Home Services !! In fact, stay away from Sears altogether. Formerly Sears Home Central. Don't be fooled by a name change. It's the same crowd who botched my roof job, with the same lousy attitude. http://www.youtube.com/watch?v=WpBJYlTPIsY June 20, 2002, 25-year roof shingles and attic vents installed by Sears Home Central. They installed the ventilation improperly, causing premature deterioration of shingles, also water infiltration as a result of ice dams. I had requested that they make sure there was proper ventilation at the time of contract. I called Sears rep the next day to express concern about the placement of Maxi Vent. It is half way down the roof. The rep, Ken Campbell, looked from the ground, from one side, never went up on the roof, never checked for blocked soffits or other vents interfering with the Maxi vent. Still he said it was good enough. Against my better judgment, all I could do was hope for the best. That summer, I noticed excessive falling off of granules from shingles, a sign of trouble. July 11, 2009, I noticed shingles becoming bare, curling and breaking. I called Sears Home Central to report this. It took several calls before someone got back to me. July 31, Sears sends an inspector to have a look. Without hesitation, he informs me that the ventilation was not properly installed, that this was causing excessive heat buildup in the attic, and it was Sears' fault. He told me that Sears would fix the ventilation and replace the shingles at no cost to me. Meanwhile, I visit Maxi Vent website and found, according to their very clear instructions, that indeed the ventilation was all wrong. Since that time, Sears has flatly refused to fix anything. All I get from Corporate Customer Service and the local manager in Ottawa is excuses, untruths and gobbledegook. This is the most deplorable and shameful performance I have seen in my life. STAY AWAY FROM SEARS !!!

See what they did to me: http://www.youtube.com/watch?v=WpBJYlTPIsY and the update: http://www.youtube.com/watch?v=wawPUUCukfc&feature=channel In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa. The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine. In the summer of 2009 I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside. Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed was done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me. Since then, all I get is runaround, excuses, gobbledegook and outright untruths from the local Installation Manager in Ottawa and from Customer Service. Be warned. If you need any work done, find another contractor than Sears. Update--- I had the whole job redone at my expense in April 2010. The latest BBB report on Sears at the time: BBB Rating April 17, 2010 Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this rating include: - 669 complaints filed against business in the last 36 months - 11 complaints filed against business that were not resolved. - Failure to respond to one complaint filed against business. - One serious complaint filed against business.