Megan

Called to have our wash machine repaired. We were in a crunch so we accepted the $80 fee to have someone come by give us a quote. The technician said it had something to do with the electrical system and said it was going to cost us $360. We were going to say no and just buy a new machine (ours are 10 years old) he talked us out of buying a new machine and said we should just fix ours for $360... fine fine, okay we did it. We were required to pay up front, interact or cash, no credit card (because that you can challenge payment and they’re too smart to let people do that). We paid, the technician was here for a total of 17 minutes (we have the whole thing on nest camera) and left without even showing us that the machine was fixed. Sure enough it wasn’t fixed at all. Called the company to see if we could get a technician to come back and fix it. They said no. My husband and I spent over 4 hours over the next two days trying to get our money back. They say they’re sending us a cheque with some of the money refunded but I’ll believe it when I see it. I will be filing reports with Consumer Protection Ontario, the Federal Competition Bureau’s Fraud department, and even the police. If you have also be taken by this company (as I already see some of you have because it’s all the same story it seems) I urge you to do the same.