akmcdonald85 in Toronto

Our experience with Hearth Manor was awful. They are very disorganized, and outsourced our mantel renovation to a contractor who promised us an amazing mantel. We were told we would be given a detailed drawing of what our mantel would look like, but we never received it, and in the end he told us he would make a mantel just like the picture in the example we provided. The mantel we received looks nothing like the picture we provided, and it looks cheap. The top of the mantel has a piece of cheap baseboard around it, which is unacceptable considering we paid a high price for a custom piece!! I tried contacting the store numerous times, and they kept saying to deal with the contractor and took no responsibility. In the end they stopped responding to me, and this has been a terrible experience, and we deeply regret choosing them for our renovation.

Two summers ago we had Clera install 2 doors, 2 screen doors and some windows. We had to bug for the installers to come back 2 extra times to fix the doors. The one screen door was ordered to open the wrong way, and it took a whole year to get a new door that opened the correct way! We noticed that the front screen wasn't taut and would blow in, and I mentioned this to the installers. They said it was just loose and needed adjusted each time it happens. Now the screen is getting caught and rips. The front screen door lock does not hold either. We really wanted it to lock as we have concrete steps below it, and small children. This screen door was very expensive, and we expected much better service and quality for the price that we paid.

We are very pleased with how our kitchen has turned out. Sukh had great ideas and suggestions on design, and helped us pull the whole look together. All the work was done in a very professional manner, and has a high quality, and clean look. All the contractors involved in our reno were extremely hard working and friendly. Harman & Ravi from Sky installed our cabinets, and worked long hours, and were happy to help with any of our requests. They took care of every little detail. Our only issue was that our reno was delayed to twice as long as expected. Had there have been no delay, I would give a 10/10. But, despite this setback, we would definitely go with Sky again.