Janet in Stouffville

Very pleased with windows and installation, however, we noticed that the kick-lock on the patio door was defective. We reported it, sent a video demonstrating that it didnt work (wouldnt engage). After following up from my original telephone report and email, I received a call from a service technician (Alan ??) who talked over me, wouldnt listen to me, patronized me and dismissed me. I told him I didnt appreciate his tone, lack of understanding and felt he was a poor communicator. I simply asked that the lock be replaced. The door was brand new and the lock had never been used. He told me hed order the lock and call to arrange installation. That was weeks ago. After several telephone calls and emails I was finally able to connect with someone. I expressed my displeasure on the lack of attention and felt that the man I spoke to was purposely delaying the replacement because he wasnt pleased with the way I called him out on his customer service and communication skills. Within half hour I received a call booking the installation for Saturday (today is Wednesday). Clearly the kick lock was in stock but no one called to initiate an appointment. Again, we are pleased with the windows and the awesome installation team BUT caution on the post-installation service if you have any issues.

From start to finish the process was seamless! We met Mark in the showroom to choose a new front door. From there Mark arranged measurements, colour and lock set choices. Communication was clear and constant as COVID delayed delivery. Mark and associate (sorry, I dont know his name) arrived exactly when scheduled and installed the door with precision and perfection. They were extremely tidy, efficient and fast. I would not hesitate to recommend Keldan for your door installation. Thank you, Mark it was a pleasure.

We received 6 quotes to replace all the windows and patio door on our 21 year old home. We ultimately chose Eco Choice, albeit not the least expensive but mid-priced, because of the detailed meticulous window by window review with sales rep Terry. He helped us choose the perfect window for each room based on its function and aesthetic appearance. We were also most impressed with the quality of the windows shown to us compared to other companies. Excellence continued with the window measurement and our regular communication with Adriana. The installation was delayed due to COVID related supply chain issues, but this last week with a winter storm threatening installation, the Eco Choice crew showed up at 8am and didn’t leave until all 19 windows and 1 patio door were meticulously installed. They returned bright and early the following day to finish the interior work. The installers were efficient, precise, knowledgeable, polite, organized and clean. We are thrilled with our new windows and patio door and have an appointment to choose a new front door. Without hesitation, we would recommend Eco Choice for your window needs, from start to finish, during COVID, all our interactions and results were professional and exceptional. We would highly recommend Eco Choice

Professional and honest quote from sales rep Steve. Friendly and courteous interactions with office staff. Maticulous, efficient, expert installation by Carson and Chris. Carson took the time to explain details of the new equipment, offered meaningful advice and redirected a duct in an effort to encourage better air flow to our second story. We would recommend Comfort Masters without hesitation. ~purchased furnace, humidifier, air conditioner & thermostat.