Office S.

We contacted Premiere Van Lines on the advice of a friend. We were planning a move between cities in Alberta, needed our belongings stored for a few weeks and had some precious furniture pieces that we really didn't want to have damaged. The estimate from Premiere came in a little bit higher than the other companies we contacted but they were able to provide a tractor-trailer, driver & crew *based out of their home office* to handle the unloading in the new city - other companies would contract out the shipping and unloading. For us, it was worth a few extra dollars to have a Premiere crew on both ends of the move. Our Estimator was very knowledgeable and our Move Coordinator, Shirley, was professional, attentive, well organized and friendly. Her communication was timely, clear and accurate. She always did exactly what she said she would do, and was always available to answer questions and explain things to whatever level of detail I required in order to fully understand. Premiere offered services for blanketing our furniture and also storing our belongings at their warehouse facility. Shirley did an excellent job of explaining the blanketing process and how our belonging would be secured in their storage warehouse. She even offered us the opportunity to tour the warehouse. Ultimately we decided to handle our own packing, blanketing and storage because it gave us a bit more flexibility in the weeks leading up to the move (we could clear boxes out of the house gradually which made living in the house more comfortable as we packed up). The first phase of our move involved moving just the furniture into our self-storage locker (we moved the boxes ourselves prior to that). The moving crew was top notch. They covered our floors of our house with runners and they handled our furniture carefully. They were very accommodating with my requests to handle certain pieces with extra care, lift & carry in a particular way, etc. They were friendly, professional, thoughtful, and *extremely* hard working. We requested the same crew for the 2nd phase of the move and happily, Premiere was able to arrange for that to happen. The second phase of the move involved loading all our belongings (furniture and boxes) from our self-storage locker onto a tractor trailer, and then the next day driving it to the new city and unloading it in the house. The driver and crew, John, Eric & Rob, arrived right on time and they had the semi-trailer expertly loaded in just a few hours. Then early the next morning they arrived at the house in the new city and immediately got to work. They prepared our floors with extra care at my request. John had even brought along extra floor runners just because he knew I'd had the carpets cleaned that week. Once again, they were absolutely fantastic - skilled, attentive, careful, accommodating, conscientious and friendly. Also, amazingly hard working - we were shocked at how quickly they got everything unloaded with virtually no damage to our house and possessions. There was one only one casualty - a small bit of damage to a piece of furniture that we cared about so little that we hadn't even bothered to wrap it. Nevertheless, when John noticed the damage, he pointed it out right away, which I think speaks to the integrity of the Premiere crew. John, Eric and Rob treated us really well and did an outstanding job. We were very satisfied with our experience using Premiere. The final cost ended up being lower than we expected and considering the care and hard work that all the Premiere personnel put into it, we feel it was a bargain for what we paid. I can't say enough good things about my experience with Premiere Van Lines and I would recommend the company without hesitation.