Newhomeowner

I recently purchased a townhome built by Daniels and I have had nothing but good experiences with this builder both pre and post-sale. Every item on my 30-day inspection list was addressed and resolved without argument or issue. Even house-settling issues discovered after the 30-day inspection were taken care of by on-site construction staff if it was urgent or if resources were attainable (they could have put these things off to the 1-year inspection). Good price, well-built home with details like duct-cleaning taken care of without my asking, and excellent service!

My sincere thanks to the staff in the Paint department of the Rona Home & Garden store (Glen Erin locatin). I walked in wanting to do my first furniture refinishing project not knowning where to start. Various knowledgeable staff members gave me the "A to Z" of materials I needed along with tips and techniques based on their own experiences. My project turned out beautifully- couldn't have done it without their advice and guidance. If you're starting something from scratch, the staff at Rona will ensure you're on the right track!

Dealing with Sherwood Garage Doors was a pleasure! Installers did their best to accommodate evening/weekend installation. The job was very professionally done from start to finish. They ensured that everything including the keyless pad was working and that I knew how to operate everything and what to do in case of power outages, etc. They went above and beyond when it was discovered that the keys to the emergency release unit which I purchased from another retailer did not work. They were able to provide me with one within a few day, for a good price to boot! They didn't even charge me for having to make two trips!

Couch, armchair and ottoman purchase was very disappointing. Couch and armchair cushions were not filled correctly and therefore were lopsided and uneven. A wrinkle developed in the ottoman within one month of purchase- technician advised no fix possible as the material wasn't pulled tightly enough at the seam to prevent this from happening. It took Interhome over one month to pick up the furniture for repair, after which I was left without any furniture for 3 weeks. The furniture pickup was scheduled for a Saturday- I waited all day only to get a call from the drivers at 6pm telling me they couldn't make it due to a breakdown- they were supposed to arrive in the morning! They showed up the next day during Sunday dinner. I have spent over 50 hours of my time chasing down Interhome Reps to resolve the required repairs..and the ottoman is still unresolved. I purchased the furniture in September and only now (January) is the ottoman getting a second look and the back of the armchair scheduled to be replaced (when the armchair was returned from the cushion repair, I noticed the material along the back had a pull). I did not buy floor models but in fact custom-made furniture. Now, none of the Customer Service people will return my calls. Save your time and energy and shop elsewhere!